The 5 most common mistakes Call Centres make when implementing new solutions: Regardless if you are a 10 seat Call Centre or a 500 seat Centre there are some common “what not to do” when implementing a new solution. Firstly- DO involve your staff- all your staff We understand that not everyone is[…]

A 10 point check list to determine if your Call Centre is ready for the cloud!   As with all our communication and opinion, we try to ensure we talk from hard earned first-hand experience, these are the most common myths made when making a “cloud” decision. 1- IT WILL BE CHEAPER- MORE COST EFFECTIVE[…]