The 5 Deadly sins of IVR

The 5 deadly sins of Integrated Voice Response As someone who has been in the telephony technology game for many many years, I have had the privilege of being privy to many IVR implementations, some good, some bad and some real ugly! (There is only so much one can do) I have therefore also been[…]


The fine Art of “Inclusive Customer Service”

No one likes to be left out! No one deserves to be excluded! No one asks to be ignored! But that is what is happening daily in our Customer Service environments! We cater for the mainstream, the bulk of our clients and we tend to treat them like sheep or rather as “lambs for the[…]